Privacy Policy
Effective date: 28 April 2026
Disasternursing Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit disasternursing.com or use our bill review service. By submitting an enquiry, you consent to the practices described in this policy.
1. Information we collect
We collect information that you voluntarily provide when you complete the enquiry form on our website or communicate with us directly. The types of personal information we may collect include:
- Full name
- Email address
- Mobile phone number
- State or territory of residence
- Types of bills you wish to have reviewed (e.g. electricity, gas, internet, insurance)
- Preferred contact method (phone, WhatsApp, Telegram, email)
We may also record notes of our consultations with you, including the outcomes of any comparison we performed, solely for internal quality and compliance purposes.
2. Automatically collected information
When you visit our website, certain technical data may be automatically recorded via server logs and cookies. This includes your IP address, browser type, operating system, referring pages and time spent on pages. This information is aggregated and does not directly identify you. For more details, please refer to our Cookie Policy.
3. How we use your information
Disasternursing Pty Ltd uses the personal information we collect for the following purposes:
- To contact you and arrange your free, no‑obligation bill review.
- To research and present comparison options relevant to your household.
- To send service‑related communications (e.g. appointment reminders, follow‑up summaries).
- To improve our website, service delivery and customer support.
- To comply with applicable laws and regulatory obligations.
- To investigate and resolve complaints or disputes.
4. Disclosure of your information
We do not sell, rent or trade your personal information to third parties. We may share your details in the following limited circumstances:
- With referral partners: If, during your review, we identify a provider that may suit your needs, we will only pass on your information with your explicit prior consent. You are never obligated to give that consent.
- Service providers: We may engage trusted third‑party IT, data storage and analytics providers to assist in operating our website. These parties are contractually bound to keep your information secure and use it only for the purposes we specify.
- Legal requirements: We may disclose information if required by Australian law, court order or regulatory authority.
5. International data transfers
Disasternursing Pty Ltd stores data on servers located in Australia. If we ever need to transfer personal information outside Australia — for instance, to a cloud service provider with overseas infrastructure — we will ensure that appropriate safeguards are in place to protect your data in accordance with the Australian Privacy Principles.
6. Data security
We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include secure socket layer (SSL) encryption, access controls and regular security reviews. However, no internet‑based system can be guaranteed to be 100% secure, so we encourage you to exercise care when submitting sensitive information online.
7. Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When your information is no longer needed, we take steps to securely destroy or de‑identify it.
8. Your rights
Under Australian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal information, subject to any legal retention obligations.
- Withdraw consent: You can withdraw your consent to being contacted at any time by emailing [email protected] or writing to the address below.
We will respond to verified requests within a reasonable timeframe, typically 14 days. Please note that identity verification may be required before we process certain requests.
9. Cookies and tracking technologies
We use cookies and similar technologies to enhance site functionality, analyse traffic and support marketing attribution. For a comprehensive description of the types of cookies we deploy and how you can manage them, please see our Cookie Policy.
10. Third‑party links
Our website may contain links to external websites operated by third parties. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any external website you visit.
11. Children's privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal data, we will delete it promptly.
12. Changes to this Privacy Policy
We may update this policy periodically to reflect changes in our practices, legal requirements or operational needs. Updates will be posted on this page with a new effective date. We encourage you to review the Privacy Policy whenever you visit our site to stay informed.
13. Contact us about your privacy
If you have any questions, concerns or wish to exercise your rights, please reach out:
Privacy Officer
Disasternursing Pty Ltd
60 Martin Place, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8273 4695
We take privacy seriously and will do our best to resolve any issue promptly.